We ship all items within the next 2 business days. All orders received on Friday will be shipped on Monday. (Holidays are not included and this period may vary during sales and holidays.)
  • Canada Post
    You are responsible for tracking shipped orders.
    All parcels are sent by Canada Post.
    ElenaTs Jewel cannot be held responsible for delays after the item has been dispatched.
    Please contact the delivery company for any delay. Please note that in such cases, you can get the most accurate information from Canada Post
  • USA
    USA customers please note that orders from USA take longer to arrive, this is completely out of our control and subject to strict customs clearance. Also the tracked service is not updated after being transferred to USA Post, it will be updated again after delivery.
  • Order as a Gift
    If you are ordering as a gift for a special date, please do so as early as possible.
    Delivery times may vary from 5 to 20 business days depending on the Delivery address and the work of Postal Delivery.
    ElenaTs Jewel is not responsible if your order has not arrived by a certain date.